Policy & Procedures
Passion for Lashes Policies
- Please arrive five minutes before a scheduled appointment.
- Please arrive mascara-free.
- We have a 24-hour cancellation policy.
- Skin sensitivities and allergies are extremely rare and your safety and care are of my utmost concern. We use the highest quality products and the most up-to-date techniques and sanitation protocols. However, Passion for Lashes is not liable for reactions due to our products. If you are concerned, we recommend a patch test several days before your appointment. Please call to schedule.
Refill Policy
We do perform refills on other technician's work as a foreign refill, depending on the lash technician's work we will do our best to refill, however if the work is not up to our professional standard a removal and full set will be required.
If the lashes are not okay to be refilled and a removal and full set is not wanted a 50% cancellation fee for the appointment time will be charged accordingly.
Cancellation Policy
We understand last-minute emergencies pop up. However, if you are unable to make your scheduled appointment with your eyelash technician, please contact us as soon as possible to reschedule. We require 24 hours.
- Rescheduling/Cancellations less than 24 hours from appointment time or clients who are no-shows without notice will be charged 50% of the appointment fee.
Late Policy
If you arrive late we will not be able to extend your appointment time. If you arrive more than 15 minutes late we will have to reschedule and we will charge 50% of the appointment. Out of respect and consideration for your eyelash therapist and other customers, please do your best to be on time. Appointments will finish on time and no delays will be made to the next client.
Refund Policy
If you are unhappy with the results of your appointment, we encourage you to communicate with us, as we endeavour to give you the best lashes possible. No change-of-mind refunds are offered. Your payment covers the products used and the time and experience of your lash artist. In the rare occurrence of an allergy we do not offer refunds however, we will offer a complimentary lash removal.